Shipping & Handling Policy

---

All of our products are baked fresh to order in our Brooklyn Studio. To ensure your desserts arrive in perfect condition, we have established the following shipping, delivery, and handling guidelines.

Due to their delicate structure and intricate details, we do not ship Designer Cakes or Ready-to-Order Cakes under any circumstances.

These items are exclusively available for:

• In-Store Pick-Up: Available at our Brooklyn location during regular business hours.
• Local Delivery: We offer local delivery for these items. All local delivery fees are charged based on the exact distance from our Brooklyn Studio to your delivery address.

For customers outside of our local delivery radius, we ship our durable perishable goods, including tarts and cheesecakes.

• Carriers: All shipped packages are carefully handed over to and delivered by UPS or USPS.
• Rates: Shipping costs are calculated at checkout based on the distance (Shipping Zone) from Brooklyn, NY, to your destination and the required shipping speed.

Perishable items like cake, cheesecake Jars, and tarts require careful temperature management to survive transit via UPS or USPS. Because the weather varies drastically by region, we handle packaging dynamically based on the destination:

• Hot or Extremely Hot Environments: If you live in a Shipping Zone currently experiencing warm, hot, or extremely hot weather, ice packs and insulated thermal packaging are strictly required. This ensures your tarts and cheesecakes do not melt or spoil in transit.
• Cold Environments: If your destination is in a colder climate or is experiencing winter weather, ice packs may not be required.

How it works: We actively monitor the weather and temperature of your specific shipping zone at the time of fulfillment. These environmental factors will determine the required packaging materials (and any associated handling fees) to guarantee your products arrive safely without charging you for unnecessary cooling materials when the weather is naturally cold.

Please allow 2 to 3 business days for your order to be processed, baked, and packed before it is handed over to UPS or USPS, or dispatched for local delivery. We do not ship perishable items on Thursday, Friday, or over the weekend to prevent them from sitting in unregulated transit warehouses, unless it's a Next Day Delivery.